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FAQ

Table of Contents

Q: Are there shuttle buses to/from the airport?

Q: What public transport is available to the city?

Q: What shops and amenities are close to the Hotel and airport?

Q: Can I leave my baggage at the hotel after my departure?

Q: Can I leave my baggage at the hotel before my arrival?

Q: Can I deliver packages to the hotel prior to arrival/check-in?

Q: When can I expect a reimbursement of the pre-authorised amount to my credit card after checking out?

Q: What is the cost of a security bond paid by Debit Master/Visa Card?

Q: Can I check-in before 2PM?



Q: Are there shuttle buses to/from the airport?

A: Yes, The Branksome Hotel & Residences has arranged with a shuttle bus service—‘Sydney Super Shuttle’, which will take you to/from the hotel and airport.

Upon flying into SYD airport (international or domestic), make your way to the designated pick-up points as per below,

International Terminal – The designated meeting point is outside the arrivals terminal at Bay 12 (opposite the Rydges Airport Hotel). Please do not wait inside the Terminal, make your way to the Meeting Point when you walk out of the terminal.

Domestic Terminal – The designated meeting point is located halfway between T2 and T3 on the curved section of the road. The buses will collect from the lane/island closest to the building – Bays 4 to 7.

1. How to catch a bus from T2 (Virgin, Jetstar & Rex):
Walk out of the terminal, once outside turn left immediately and keep to the footpath, walk to the far end of the concourse, cross at the Zebra crossing, follow the curve of the road whilst staying behind the white fencing. The meeting point is located between the two domestic terminals at the bend in the road.

2. How to catch a bus from T3 (Qantas & Qantas Link):
Walk out of the terminal, once outside turn right immediately and keep to the footpath, walk to the far end of the concourse, following the curve of the road. The meeting point is located between the two domestic terminals at the bend in the road.

INTERNATIONAL AIRPORT (TERMINAL 1)

    

DOMESTIC AIRPORT (TERMINAL 2 & 3)





Q: What public transport is available to the city?

A: There are several options available from the hotel to the CBD (refer to map):
  • Train – The nearest train station is Mascot Station, which is approximately a 15 minute walk from the hotel. From Mascot Station, you can take a train on the City Circle line passing through most CBD stations including Central, Town Hall & Circular Quay.
  • Bus – The main bus stop is located on Botany Road, which is approximately a 5 minute walk from the hotel. Take 301 & M20 directly to Circular Quay, 309 & 310 to Central station or 309, 310 & L09 to Green square station, followed by a train to your destination.
  • Taxi – Fare may vary depending on traffic and destination. To view the estimated taxi fare to your destination, click the link below for more information.
    https://www.taxifare.com.au
  • To view the exact route and timing of all public transport, click the link below to plan your trip:
    https://transportnsw.info/trip#




Q: What shops and amenities are close to the Hotel and airport?

A: Botany Road is the main street of Mascot and displays a wide range of shops and amenities around. These include retail shops, supermarkets, restaurants and cafes, a Post Office, dry cleaners among other shops. There is also a medical centre, a dentist clinic and a few pharmacies for your convenience.



Q: Can I leave my baggage at the hotel after my departure?

A: You may store your luggage with us after your stay at The Branksome Hotel & Residences, under our terms and conditions below:
  • TBHR will keep your luggage free of charge, for up to 5 days after your departure. After this period, you will be charged $5.00 per day per bag, and payment must be made upfront on the day of your departure. The maximum storage period is 30 days.
  • TBHR holds full rights to inspect any guests’ luggage whilst it is being kept on the Hotel premises.
  • TBHR will not be liable for any loss or damage of property left in the care of the Hotel.
  • By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the property to any person presenting the ticket matching the tag on the luggage being held; noting that the Hotel will not request identification from said person.
  • For returning guests, TBHR will keep a reasonable amount of guests’ luggage for up to 30 days free of charge, with the condition that the first night’s accommodation for the return visit and subsequent stay must be paid in full in advance. If a guest cancels the return reservation, the first night’s payment for accommodation will be forfeited.
  • Any unclaimed items will be regarded as lost property and disposed of after 1 month.


Q: Can I leave my baggage at the hotel before my arrival?

A: You may store your luggage with us before your stay at The Branksome Hotel & Residences under our terms and conditions below:
  • TBHR will keep your luggage, free of charge for up to 5 days before your arrival date. If you would like us to keep your luggage longer than 5 days before your arrival, you will be charged $5.00 per day per baggage for up to 30 days prior to the arrival date. The storage fees (along with accommodation fees outlined in point no 2) must be paid in full in advance when you deposit your luggage with us.
  • TBHR requires the first night’s accommodation to be paid in full in advance if you wish the Hotel to keep your luggage prior to your arrival.
  • TBHR holds full rights to inspect any guests’ luggage whilst it is being kept on the Hotel premises.
  • TBHR will not be liable for any loss or damage of property left in the care of the Hotel.
  • By leaving property in the care of the Hotel, you agree to the above and authorise the Hotel to deliver the property to any person presenting the ticket matching the tag on the luggage being held; noting that the Hotel will not request identification from said person.
  • Any unclaimed items will be regarded as lost property and disposed of after 1 month.


Q: Can I deliver packages to the hotel prior to arrival/check-in?

A: Yes, we are happy to accept your (mail /parcel) prior to your arrival.

PLEASE NOTE: for security reasons the following is required:
  • The name of the (mail/package/delivery/parcel) must be the same name under your reservation, and
  • Your hotel reservation must be paid in full (non-refundable) prior to the delivery.
If your (mail/package/delivery/parcel) is to be delivered under a different name, please ensure you contact us prior to delivery on (02) 8338 3288 or frontoffice@thebranksome.com.au

Any unclaimed items will be regarded as lost property and disposed of after 1 month.

Q: When can I expect a reimbursement of the pre-authorised amount to my credit card after checking out?

A: The pre-authorised amount will be reimbursed to your credit account 5-7 business days after check out (excluding weekends and Public Holidays).

This amount will appear as a pending amount on your statement; if you did not incur any extra charges during your stay, the holding amount will be released automatically. Please be mindful that this process may take a longer for international credit cards.

What is the cost of a security bond paid by Debit Master/Visa Card?

A: A security bond paid by Debit Master/Visa card is refundable upon check out. This bond covers any damage that may occur to the suite during the occupied dates. Prices vary depending on the number of nights, guests and type of suite as shown below:
  • Studio & 1 bedroom Suite - $100.00 per night (Up to $500.00)
  • 2 bedroom Suite - $200.00 per night (Up to $800.00)
  • 2.5 bedroom Suite - $300.00 per night (Up to $1000.00)
A full inspection of all suites will be conducted by hotel management after each guest departs as part of a damage assessment practice. Excessive cleaning and/or air purification charges may also be taken out of the bond if deemed necessary by hotel management. The security bond cannot be applied to outstanding amounts that may be owed for ancillary purchases, such as restaurant and room service orders; these must be paid in full at the time of ordering or when checking out. The bond refund will be processed 24 hours after departure. Please ensure you have sufficient funds to cover additional incidentals for this purpose.

Can I check-in before 2PM?

A: Please be advised that the guaranteed check-in time is from 2pm. Earlier check-ins are subject to availability. If your suite is not ready at the time of your arrival, we are happy to store your luggage and provide you with temporary key to access our Health Centre facilities including a pool, shower, gym and sauna. It also has a lounge area where you could sit and relax and purchase refreshments.

Alternatively, you may book a night’s accommodation before your arrival to guarantee immediate access prior to 2pm. Please contact our Reservation Team via reservations@thebranksome.com.au to make necessary arrangements.




The Branksome will be open for stays from 1 October 2017. Bookings may be made on this site from 1 July 2017. Thank you

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The Branksome will be open for stays from 1 October 2017. Bookings may be made on this site from 1 July 2017. Thank you


This is under construction. Will be ready before 1 July 2017.