JOB DETAILS

Position: Marketing & Events Executive (Full-time)

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review.

 

We are currently seeking a highly motivated individual to join our friendly team as Marketing & Events Executive. This is a full-time position based in Mascot, NSW.

 

Reporting:

 

This position will report to the Commercial Director. 

 

Position Responsibilities:

 

• Fully understand the business strategy and positioning of the Branksome Hotel brand, and to effectively articulate this positioning in the marketplace. 
• Maintain personal up-to-date product knowledge on all service offerings, rates, and new developments of key competitors, and an awareness of general industry trends, market intelligence, etc.
• Actively participate in client familiarisation trips, site inspections, sales trips, and road shows as required including weekend shifts as required.
• Liaise and effectively work with operations team, in particular front office, reservations, food and beverage, housekeeping, etc.; providing support and information to ensure accurate delivery
• Assist in establishing and maintaining client databases for promotions and marketing campaigns.
• Prepare proposals for conference, catering, corporate, socials, etc. including residential conference.
• Ensure all telephone, personal and written enquiries are dealt with promptly and in a friendly manner in line with the Company standard.
• Ensure all events related documentations are thoroughly reviewed prior to issuing to clients.
• Ensure Activity / Traces reports are printed and actioned on a daily basis and meet deadlines.
• Record all enquiries, lost/refused business in order to assess total demand.
• Ensure guest satisfaction at all times.
• Provide a personalised service, and report any complaints, comments and compliments.

 

We are looking for someone with:

 

• Previous experience in event service or event planning in a 5-star hotel.
• Ability to adapt to growth and change within the business.
• Ability to work effectively under pressure and tight deadlines.
• Drive to achieve results.
• Excellent communication skills.
• A can-do attitude and a team player, and help create a collaborative and effective working environment.
• Proficiency in using computers and Microsoft Office (Word, Excel, Outlook)
• Attention to details, and time management skills.
• Excellent personal presentation
• Strong skills in client relationship and business retention
• Willingness and availability for weekend work when required.
• Full work rights in Australia 

 

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then please click on ‘Apply’ now.