JOB DETAILS

Position: Duty Manager (Full-time)

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review.

 

We are looking for an experienced Duty Manager to join our Front Office team in a full-time capacity.

 

Reporting directly to the Hotel Manager, as the Duty Manager, your primary responsibilities include but not limited to:

 

• Develop and motivate the Front Office team
• Act as a role model for the Front Office team
• Actively resolve guest complaints and challenges
• Lead by example when attending to guest requests; being proactive and resourceful
• Compile and check daily record sheets, guest accounts, receipts and vouchers using Opera Cloud
• Assist food and beverage department during all day services where required
• Assist Hotel Manager in replying to guest reviews on OTA and social networks. 
• General front office administration duties
• Daily accounting data entry and reconciliation
• Hotel security

 

To be successful in this role you must have:

 

• Experience in a similar role within a 4 to 5-star hotel environment
• The availability to work across a rotating roster including weekends, public holidays, early mornings, late evenings and the ability to attend onsite when on call overnight to guest requirements.
• An approach to guest service that is second to none
• Exceptional customer service skills, communication, presentation and time management skills
• Previous experience with a property management and point of sales system preferably Opera and MICROS.
• A friendly and outgoing personality
• A willingness to use initiative and strong problem solving skills
• Strong analytical skills with a high level of computer literacy and accuracy
• Attention to detail and understanding of basic accounting processes
• A strong background knowledge in both Front Office and Reservations
• Senior First Aid Certificate
• Responsible Service of Alcohol (RSA)

 

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then please click on ‘Apply’ now.

 

Please note: Under The Branksome Hotel & Residences COVID-19 Mandatory Vaccination Policy all new customer-facing frontline employees must be fully vaccinated with an approved COVID-19 vaccine, and provide evidence of vaccination.